Privacy Policy
Effective Date: July 26, 2026
1. Introduction
Cloudfarm Enterprises ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of our users and clients. This Privacy Policy outlines how we collect, use, process, and protect your information when you use our website, services, and our integration with the Meta WhatsApp Business API.
2. Information We Collect
To provide our AI-powered automation and chatbot services, we may collect the following types of information:
- Contact Information: Names, business email addresses, and phone numbers.
- WhatsApp Interaction Data: Messages, metadata, and media shared through our WhatsApp Business API integration. This data is strictly used to facilitate automated routing and responses on behalf of our clients.
- Business Information: GST details, business documents for Meta verification, and billing information.
3. How We Use Your Information
We use the collected information strictly for the following purposes:
- To provide, operate, and maintain our WhatsApp automation services.
- To process Meta verification for the WhatsApp Business API.
- To train and improve the AI chatbot models specifically for your business operations (data is siloed per client).
- To communicate with you regarding updates, technical support, and administrative messages.
We operate as a Tech Provider and utilize the Meta Embedded Signup flow to provision and manage WhatsApp Business Accounts strictly on behalf of our clients.
Meta API Compliance: We strictly adhere to Meta's WhatsApp Business Platform policies. We do not use user messages for any purpose other than providing the agreed-upon automated service. We do not sell, rent, or monetize personal or interaction data.
4. Data Sharing and Disclosure
We do not share your personal data with third parties, except in the following limited circumstances:
- Service Providers: We may share necessary data with Meta (WhatsApp) strictly for API operation and verification purposes.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
5. Data Retention and Deletion
We retain personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Upon termination of our services, or upon written request, all associated client data and user interactions processed through our WhatsApp API integration will be permanently deleted from our servers.
To request data deletion, please contact us at the email provided below.
6. Security
We implement industry-standard security measures, including end-to-end encryption protocols required by the Meta Cloud API, to protect your data from unauthorized access, alteration, disclosure, or destruction.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: cloudfarmenterprises.info@gmail.com
Address: 1/67 Elliyamputhur, Kangeyam, Tiruppur, Tamil Nadu, 638701